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Initial Disclosure Document

Tilsun Vehicle Contracts Ltd are required by the Financial Conduct Authority (FCA), who regulate the financial services industry, of which we are a part, to provide you with an Initial Disclosure Document (IDD) to enable you to decide, whether or not the products and services we offer are suitable for your needs. In addition we are required to advise you on how to make a complaint should you need to do so.

Who are we?

Tilsun Group is a trading style of Tilsun Vehicle Contracts Ltd and is an independent vehicle finance broker, not a lender and is authorised and regulated by the Financial Conduct Authority (FCA) with registered offices at: Unit 5, Verity Court, Pochin Way, Middlewich, Cheshire, CW10 0GW.
Our Financial Conduct Authority Firm Reference Number is 670872, which can be verified by searching the Financial Services Register at
https://register.fca.org.uk or calling the FCA on: 0300 500 8082.

What do we Offer?

We offer a range of vehicle leasing facilities, services and products through a select panel of third party lenders from which we may receive an introductory fee or commission. We will not offer facilities, services or products from lenders outside of this panel.

What Services will we provide you with?

By using our services, you are entering into two separate agreements, a finance agreement, and a leasing broker agreement. We will provide you with either comparable details of firms most appropriate to your lending requirements or general information relating to finance products. In assessing your requirements we may seek information about your personal circumstances and objectives to enable us to identify your needs. It is important that you provide us with accurate and relevant information enabling us to narrow down the selection of firms and/or products offered, from which you can more easily make your choice.

What do we charge for our Services?

A Broker Fee of £199 plus vat (£238.80) which is payable at order stage, as a contribution to the costs incurred in processing the vehicle finance, from application to agreement, negotiating discounts to secure your preferred vehicle at the best possible price, locating and supplying the vehicle. Payment can be made by either BACS or Debit/Credit card. Credit card payments are subject to a 3.5% charge which is levied by the card processing company.

In the event of a cancellation, whereby a vehicle has been purchased in accordance with your instructions, we may charge a cancellation fee as set out on our Customer Vehicle Order Form.

"Tilsun Vehicle Contracts Ltd reserves the right to levy an extra cancellation fee to cover any consequential loss dependent upon the number of hours spent on dealing with/processing the order. This payment will be in addition to the Broker fee taken by credit/debit card. Any sums to be deducted as herein stated are a genuine attempt by the company to assess its loss as a result of the cancellation and is not intended to act as a penalty. In addition to this Broker fee, by signing this order you agree to Tilsun Vehicle Contracts Ltd charging any additional cancellation fees to your card. The cancellation fee will be such a sum as is charged to Tilsun Vehicle Contacts Ltd by any provider of the vehicle up to a maximum value of 3 monthly rentals."

Confidentiality and Data Protection

Throughout the process of obtaining finance for your vehicle agreement we will need to collect personal information from you and pass this information onto one or more third party lenders to enable them to make a credit decision. We will not disclose your personal details outside of this group of lenders and will always seek your authorisation prior to submitting your data to any lender on our panel. We are able to supply a comprehensive list of lenders by request.

Other Finance Facilities

It might be possible to obtain finance for your vehicle from other lenders/suppliers and you are well within your rights to seek alternative quotations and product choices by researching on the high street, in the media and also on the internet. 

What to do if you have a complaint?

Customer service is a passion we hold in high regard here at Tilsun Vehicle Contracts Ltd and we will always endeavour to treat all of our customers fairly, however, if you feel our service falls short of that which you would expect, complaints can be made using any of the three options below:

By Phone: 1606545900

By Email: sales@tilsungroup.com

In Writing: Tilsun Vehicle Contracts Ltd, Unit 5, Verity Court, Pochin Way, Middlewich, Cheshire, CW10 0GW

Our Complaints Policy and procedure is available to view on our website. If you are not satisfied with a decision taken in respect of a complaint or any appeal thereof, you can contact the BVRLA (the British Vehicle Rental and Leasing Association) who will act as an independent arbitration service, their details are:

complaint@bvrla.co.uk

BVRLA Conciliation Service
River Lodge
Badminton Court
Amersham
HP7 0DD

Consumer Credit customers are also able to refer any unresolved disputes to the Financial Ombudsman Service within six months from the date of the final decision at:
www.financial-ombudsman.org.uk/consumer/complaints